Billing & payment
Pricing in plain English
Pricing is tailored to your business and stated on the proposal you receive after submitting the intake form or talking with a setup specialist. Every quote includes:
- A single monthly subscription covering calls, SMS, follow-up, calendar, reviews, and reactivation.
- No setup fee. No card required to get started.
- No surprise overages — usage is bundled into a clean monthly bill.
Most businesses land well below the cost of a part-time receptionist plus a marketing manager.
Your first 14 days
Every signup gets 14 days free, no card required. Your wingman handles real calls, real texts, the works — for free.
- Day 10: email reminder to add a card if you want to continue.
- Day 12: second reminder via email + SMS.
- Day 14: your free period ends. If no card is on file, your wingman enters a 5-day grace period — calls still get answered, but with a brief “please leave a message” greeting.
- Day 19: if still no card, your wingman pauses. Calls go to standard voicemail. Your data is retained for 30 days.
- Day 49: sub-account archived. Win-back sequence kicks in. You can reactivate any time within 12 months without losing your phone number.
Adding a card
After signup, your customer dashboard at app.growthwingman.com has a Billing tab. Add a card there to continue past day 14. You can also be sent a card-capture link by your account manager.
Upgrading or downgrading
If you’d like to switch industry-specific plans (e.g., starting on the Plumbing plan and adding Roofing for an expanded company), email [email protected] — we currently handle plan changes manually so we can also migrate snapshots cleanly.
Canceling
Cancel any time from your dashboard or by emailing [email protected]. Cancellation takes effect at the end of your current billing period. No refunds for partial months. Your data is retained for 30 days post-cancel; you can export every contact, conversation, and recording during that window.
Refund policy
We don’t offer refunds, but we do offer a no-risk guarantee: if your wingman doesn’t book you 3 jobs in your first 14 days, we’ll cancel for you personally, no questions asked. Email [email protected] before day 19 to invoke this.
Receipts and invoices
Receipts are emailed automatically after each successful payment. All historical invoices are downloadable from your dashboard’s Billing tab.
Questions
Email [email protected] — a real human reads every message.