Score every inbound lead
Rate each lead the moment it lands.
Airshow VIP Intercept
Loop-de-Loop
High-Value Lead Detection
Real-time VIP scoring on every inbound lead. The ones that look like big-ticket jobs go straight to the owner's phone with full context — before they hit the regular queue.
What Loop-de-Loop does
Loop-de-Loop runs alongside Harper but on a different mission: spotting the few leads each month that are worth dropping everything for. The moment a new contact lands, we run an AI scoring pass against your VIP rules — job size signals, ZIP whitelist, source priority, language patterns — and any lead that clears the bar gets intercepted: owner SMS within 60 seconds, full context summary, suggested first move. The standard chase still runs for everyone else; this is the white-glove lane for the leads that pay the rent. Lighter on your CRM footprint than v1 Wingmen — most of the work happens on our side — but the workflow + tag + owner-alert hooks sit in your account.
Capabilities
Built to do this every day.
01
Real-time VIP scoring
Every new contact runs through an AI classifier within seconds of creation. Reads the source, the form fields, the ZIP, the message body, the time of day. Returns a VIP-yes/no with a confidence score and a one-line reason.
02
Custom VIP rules per business
We work with you at setup to define what 'valuable' actually means for your trade — job-size cutoffs ('any kitchen demo'), ZIP whitelists (your top-margin neighborhoods), source priority (referral > cold form), language patterns ('full bathroom remodel', 'commercial').
03
Owner SMS within 60 seconds
VIP-flagged leads trigger an immediate owner-phone SMS with the contact's name, the one-line reason they scored, and a suggested first move. The owner can tap to call, tap to text, or hand back to the regular chase.
04
White-glove route in your CRM
VIP-tagged contacts skip the standard chase queue and route into a dedicated 'VIP intercept' pipeline so they don't accidentally get a generic templated touch from another Wingman.
05
Weekly VIP recap
Every Monday: a recap of last week's VIP catches, what happened to each, and any patterns in the misses (leads you wanted that didn't get flagged, or false positives).
06
Pairs with Harper for graceful handoff
If you're not running Harper, VIP-tagged leads sit in their own queue and Loop-de-Loop won't auto-message. With Harper installed, Harper knows to back off VIP-tagged leads while you handle them personally.
On the job
Just a glimpse of what Loop-de-Loop handles.
Loop-de-Loop turns high-value lead detection from a guessing game into instant, prioritized routing the moment a big job walks in.
Instead of treating every lead the same and missing the big ones, the leads worth your direct attention get flagged in seconds and handed off accordingly.
Your team focuses on the close. Loop-de-Loop handles scoring, flagging, and routing the VIPs.
Estimate job value
Predict the size of the job from intake signals.
Filter for VIP-only leads
Surface only the leads worth your direct attention.
Alert you on big jobs
SMS the second a high-value lead lands.
Warm-transfer VIP callers
Route VIP calls to your owner cell immediately.
Push VIP leads to dispatch
Notify dispatch with priority flag and full context.
Recognize known VIPs
Match the contact to known high-value customers.
Pull VIP customer history
Read every prior interaction before routing.
Tag VIP opportunities
Mark every VIP lead in your CRM for priority handling.
Confirm VIP handoff
Verify the right person picked up the lead.
Alert on stalled VIPs
Flag when a VIP lead hasn't been touched in an hour.
Track VIP response time
Watch how fast VIPs get a response.
Spot high-intent signals
Detect when language signals a serious buyer.
Capture VIP intake details
Gather the full picture before handing off.
Match VIPs to senior techs
Route VIP jobs to your best people.
Match VIPs to zones
Confirm the VIP is in your service area before routing.
Draft VIP outreach
Write the first message in your shop's premium voice.
Use VIP sign-off
Add a warmer, more personal sign-off for VIPs.
Forward VIPs to you instantly
Hand the lead to you with full context attached.
Send VIP-tier thank-yous
Thank VIPs with messages that reflect their value.
Book VIP appointments fast
Offer the next available slot, not the queue.
Reserve VIP-only slots
Hold premium calendar slots for high-value leads.
Send detailed VIP follow-ups
Email a richer follow-up to high-value leads.
Hold VIPs for your approval
Pause auto-routing on the biggest jobs for your call.
Flag undervalued estimates
Warn when a VIP quote may be priced too low.
Mark VIP wins
Tag won VIP deals and update their value.
Mark VIP losses with reasons
Capture why a VIP went elsewhere.
Recap VIP pipeline
Show VIP leads landed, contacted, booked, and won.
Watch the pipeline daily
Surface VIP-pipeline anomalies for daily review.
Build a VIP segment
Maintain a VIP list for priority outreach campaigns.
Sync VIP scoring to CRM
Push VIP scoring into every contact record.
Suppress false positives
Don't flag low-value leads that look big at a glance.
Surface VIP-focused promos
Offer high-value upgrades to the right segment.
Recommend a VIP playbook
Suggest the right approach for each VIP type.
Initiate VIP callbacks
Suggest a call when SMS isn't enough.
Sound premium, not stiff
Use language that fits the value of the job.
Re-engage stalled VIPs
Push a personal follow-up if a VIP cools.
Re-score after intake
Adjust the value estimate as new info comes in.
Track VIP conversion rate
Measure how Loop-de-Loop's VIP picks perform.
Pitch VIP-only services
Recommend offerings tailored to your top tier.
In the field
Real scenarios.
$40k bathroom remodel lead at 2 PM
A new contact lands from your website contact form. ZIP is one of your three best-margin neighborhoods. Message includes the phrase 'full bathroom renovation including tile.'
Loop-de-Loop scores VIP within 5 seconds. Owner SMS goes out: 'VIP lead — Sarah K. in 90210, says full bath reno w/ tile. Likely $30k+. Tap to call, tap to text. Harper backed off.' Owner taps to call; Loop-de-Loop logs the action and routes Sarah into the white-glove pipeline.
Referral from your best general contractor
A contact lands tagged 'referral' with the source field naming your top GC partner.
Loop-de-Loop catches the source priority signal and flags VIP regardless of job size — referrals from key partners are always white-glove. Owner gets the alert, the GC's name in the message, and a suggested 'thanks for the referral' opener.
False positive caught in the weekly recap
Last week you got flagged on a lead that looked big on paper but turned into a $300 service call.
Monday's recap surfaces the call. You leave a one-line note ('they always overstate the scope in this ZIP') and Loop-de-Loop's classifier learns the pattern. False-positive rate drops the next month.
What you'll connect
Integrations
Required connections need to be wired before Loop-de-Loop can fly. We'll guide you through every one during onboarding.
- ✓
Your your CRM contacts (read + tag write)
So the workflow can fire and tag
- ✓
Owner's mobile number
For the 60-second SMS alert
- ✓
Your service catalog + average job sizes
Lets us build accurate scoring rules
- +
ZIP / service-area data Optional
For ZIP-priority scoring (most useful)
- +
Harper (recommended) Optional
So VIP leads cleanly bypass the standard chase
What gets deployed
Inside the build
When your estimate is accepted, our system automatically deploys these artifacts to your Wingman dashboard. No copy-paste, no manual setup.
- 'VIP-scoring' automation that triggers to our scoring endpoint on every contact created
- Custom scoring endpoint on our backend running an AI classifier against your rule set
- VIP tag + 'VIP Intercept' opportunity pipeline stage in your CRM
- Owner-alert SMS workflow with a 60-second SLA from contact-created
- Weekly recap email (Monday morning) summarizing VIP catches, outcomes, and misses
- Light setup containing the workflow + tag + pipeline stage
- Setup session with our team to define and calibrate your VIP rules
Ideal for
Service businesses where job size varies wildly — remodelers, custom builders, commercial HVAC, high-end salons — where the difference between routing right and routing wrong is measured in tens of thousands of dollars.
FAQ
Common questions.
Is this just a service? +
Partially. There's real your CRM automation (the workflow + tag + owner-alert) and there's a real scoring endpoint on our backend. The classifier is AI; the rules calibration is a human setup session.
What's different from the v1 tier? +
Harper texts every missed-call lead the same fast way. Loop-de-Loop is the opposite — it's about identifying the few leads each month that should not get the standard treatment.
What's the SLA? +
60 seconds from contact-created to owner SMS for any VIP-flagged lead, during your business hours. After hours, the SMS still goes out unless you've configured a quiet window.
What if my VIP rules change? +
Email us — we'll retune. We expect to tune the rules at least once in the first 60 days as we see real data flowing through.
Does it work without Harper? +
Yes, but you give up the clean handoff. Without Harper, a VIP-tagged lead just sits in the pipeline waiting for you; with Harper installed, Harper actively backs off so there's no double-touch.
Pairs well with
Build a crew.
Harper
Sales Strategist
Texts every missed-call lead within 5 minutes. Runs a 5-step personalized chase that stops the second they book. Pings you the second a lead goes hot.
Learn about Harper →
Charles
Business Strategist
Quarterly business reviews for service businesses that have outgrown the seat-of-the-pants stage. 90 days of data turned into a written strategic briefing and an AI strategist you can question line by line — no meeting to schedule.
Learn about Charles →
Hammerhead
Reputation Crisis Manager
Crisis-grade response for the reviews and complaints that can hurt you. Owner-approved draft replies in minutes, not days, with the right tone and the right offer of remediation.
Learn about Hammerhead →
Ready to hire Loop-de-Loop?
Tell us about your business and we'll send a tailored proposal with Loop-de-Loop configured for your industry — within one business day.